How to Onboard a Tenant
Send an invite, collect POPIA consent, and give your tenant access to the self-service portal for rent payments and maintenance requests. Invites are valid for 7 days.
Step-by-step onboarding
Send a tenant invite
From your Plinth dashboard, create an invite for your tenant. Enter their email, property, unit number, monthly rent, and lease dates. Plinth generates a secure invite link.
Tenant accepts and creates an account
Your tenant clicks the invite link and creates their account. They set a password and provide their email. The invite token is stripped from the URL immediately after loading to prevent leakage.
POPIA consent collection
Before completing signup, the tenant must consent to two agreements: processing of personal information for property management purposes, and processing of payment information for rent collection. Consent records are stored for POPIA compliance.
Tenant gains portal access
Once the account is created, the tenant gets access to the self-service portal — a mobile-friendly website (no app download required). They can check balances, pay rent, view receipts, download their lease, submit maintenance requests, and message you.
Rent collection begins
Tenants can pay via EFT with a reference number, instant EFT (Ozow), PayFast card, or QR (SnapScan) directly from the portal. Payments are automatically matched to their lease using Plinth's reconciliation engine.